How to answer customers' questions?

For all customers who contact us, all of these messages will come on the HubSpot system. The idea is to respond to the customer as soon as possible

• Email

• Facebook Message

• Live Chat

• Forms

When talking to the customer, always ask the customer the email and the phone number. When you get these two pieces of information together. Update customer profiles with this set of information

We remind you that it is important to update the customer's profile with his email and phone number so that we can get in touch with the customer more easily. Usually customers are being created automatically from the hubspot dashboard when they already subscribed to the website as a student, free or paid. It is important to always check if the current customer is already being enrolled in courses , this check is also available in the customer page in hubspot. If you as a customer service agent misses a customer request, you can still reply and close the live conversation which will convert it to ticket , the customer on his/her end will receive an email automatically of your reply, and from that any team member can do follow ups. ** Close conversations only when its done or the customer is offline already.